In June 2018 there were a large number of reports about Bodyin8. The flow of complaints has abated somewhat, but the company is still the subject of complaints in February 2019.
They operate through a Level 1 provider called Tap2Bill who are responsible for the 83463 shortcode which is associated with quite a few of these scams.
At the time of writing they are not showing on the PSA Number checker. However the customer service number given in the sign up text is 03300538661. This number appears to belong to Mobile Payment Support, a company to which Bodyin8 have contracted out their customer service. MPS appear to be near impossible to deal with, so the advice is to deal directly with the company, using the Small Claims procedure.
The company behind Bodyin8 is Well Fitness Ltd (Company number 09994445). The registered address is : Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE.
I am not currently aware of any email address which can be used for Bodyin8, so it may be necessary to send correspondence by post to their registered address.
Update January 2020 – Please Read First
Communication with Well Fitness over the past year has yielded some interesting information, which I’ hope shortly to be in a position to reveal. Do not take legal action against Well Fitness Ltd at this time. The company is in severe financial difficulty, and although you will win your case and get judgement, you are unlikely to ever be paid. We suggest that instead, you take action against the Level 1 provider, Tap2Bill Ltd, and against your network.
A search for CCJs shows the following results for Well Fitness Ltd:
Advice if you’ve been affected by the Bodyin8 scam.
Unfortunately, the way that this works is that you have to contact Bodyin8 and get them to stop the subscription. You should also ask for a full refund of any money they have taken. You are entitled, under Section 45(3) of the Consumer Rights Act 2015 to insist that this refund is made back to the account from which it was taken. Under section 45(4) of the same act, any refund needs to be made within 14 days of it being offered and accepted.
If Bodyin8 do not co-operate or do not refund in full, you can then revert to your own network, and ask them to take action under the Mobile Operators Code Of Practice for the management and operation of PFI (Payforit). O2, EE, Three and Vodafone also have their own procedures for handling ‘Payforit’ and these are linked on this page which gives more detailed advice on how to proceed if you are refused a full refund.
Ultimately if a full refund is refused Bodyin8 have paid out when faced with the possibility of a claim in the small claims court. Legal action, through the small claims court, is likely to be the fastest and most successful approach to resolving a dispute with Bodyin8. They don’t dispute that they have taken your money. Ultimately they have to prove that you knowingly consented to the payments or make a full refund.
You should also complain to the Phone-paid Services Authority (PSA) about the unauthorised charges. The regulator will not handle individual cases, but will take action if specific companies generate a disproportionate number of complaints. PSA have informed us that they are already investigating this company.
Sample reports of the Bodyin8 ‘Payforit’ scam
@CallumMelly this guy thinks he’s a “fitness model” YET scams middle aged women. Scammed my mum 12 pound a month since December. bodyin8 is what it’s called, avoid at all costs. You piece of shit.
— shakerah (@Shakerahcasx) July 3, 2018
I would rather you gave me my £12 you took out of my mobile bill!!!
— Ketogenic Endurance (@ketoendurance) July 1, 2018
Payforitsucks – know anything about Body in 8? I have no idea who they are but this is the second time I have had charges from them. Total scam. pic.twitter.com/mqTqCPSx1v
— Lorna Doone (@BerliozIsDead) July 1, 2018
@ThreeUK. Chrges on 3 account for £9.00 #payforit #bodyin8. No joy with phone number you gave me #bodyin8. Emailed them,they claim I sign up by clicking through/not cancelling in time. This is a scam. Like to make a claim. Twitter is flooded with complaints.#payforitsucks
— Cathy Stewart (@Grandcanyonnext) June 28, 2018
Your a scammer who has been stealing money from peoples mobile phone accounts. You have stolen 85 quid from me. I never subscribed to bodyin8. You are preying on innocent vulnerable people!!
To get your money back use this website:https://t.co/0pV8FxIsr7
— Garth (@Garth27551083) June 26, 2018
@VodafoneUK I’ve just discovered that £12 has been taken from my mobile account for #bodyin8, without my consent and yet @VodafoneUK are insisting this is a legitimate company and that I should contact them directly if I want a refund. Shameful
— Marta Tavares (@MartaT_) June 24, 2018
This company are scumbags. Said I had sunscribed and taking £3 per week. Legal theft. #bodyin8
— Eric McKinley (@eric_mckinley) June 20, 2018
— Mark Johnson (@markversus) June 18, 2018
@O2 with pathetic service comes a scam that you support. Person on the chat will legitimise a scam and provides a number to call for refund. The number doesn’t work on weekends and 202 service has a technical difficulty and cuts off. Amazing service by #o2 #bodyin8scam #bodyin8
— Alok Shah (@alok2287) June 17, 2018
I received a Message 2day from BodyIn8 that I had joined up but in fact I had never even heard of this company never mind sign up luckily I informed my Carrier Tesco mobile who stopped any unauthorised payments being made this company are a bunch of Scammers
— Paul Ward (@PWBrickWork65) June 11, 2018
— Alice Baker (@AliceBakesPR) June 4, 2018
— Rebecca Argyle (@rebeccaargyle) May 31, 2018
I’ve just discovered that £15 has been taken from my mobile account for #bodyin8, without my consent and whose reg numbers on their website are false and yet @O2 are insisting this is a legitimate company and they can do no more than “query the charges”!!!
— Victoria Sowerby (@VicSowerby) May 23, 2018