Bodyin8 scam June 2018

In June 2018 there were a large number of reports about Bodyin8. The flow of complaints has abated somewhat, but the company is still the subject of complaints in February 2019.

They operate through a Level 1 provider called Tap2Bill who are responsible for the 83463 shortcode which is associated with quite a few of these scams.

At the time of writing they are not showing on the PSA Number checker. However the customer service number given in the sign up text is 03300538661. This number appears to belong to Mobile Payment Support, a company to which Bodyin8 have contracted out their customer service. MPS appear to be near impossible to deal with, so the advice is to deal directly with the company, using the Small Claims procedure.

The company behind Bodyin8 is Well Fitness Ltd (Company number 09994445). The registered address is : Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE.

I am not currently aware of any email address which can be used for Bodyin8, so it may be necessary to send correspondence by post to their registered address.

Advice if you’ve been affected by the Bodyin8 scam.

Unfortunately, the way that this works is that you have to contact Bodyin8 and get them to stop the subscription. You should also ask for a full refund of any money they have taken. You are entitled, under Section 45(3) of the Consumer Rights Act 2015 to insist that this refund is made back to the account from which it was taken. Under section 45(4) of the same act, any refund needs to be made within 14 days of it being offered and accepted.

If Bodyin8 do not co-operate or do not refund in full, you can then revert to your own network, and ask them to take action under the Mobile Operators Code Of Practice for the management and operation of PFI (Payforit).  O2, EE, Three and Vodafone also have their own procedures for handling ‘Payforit’  and these are linked on this page which gives more detailed advice on how to proceed if you are refused a full refund.

Ultimately if a full refund is refused Bodyin8 have paid out when faced with the possibility of a claim in the small claims court.  Legal action, through the small claims court, is likely to be the fastest and most successful approach to resolving a dispute with Bodyin8. They don’t dispute that they have taken your money. Ultimately they have to prove that you knowingly consented to the payments or make a full refund.

You should also complain to the Phone-paid Services Authority  (PSA) about the unauthorised charges. The regulator will not handle individual cases, but will take action if specific companies generate a disproportionate number of complaints. PSA have informed us that they are already investigating this company.

Sample reports of the Bodyin8 ‘Payforit’ scam

16 Replies to “Bodyin8 scam June 2018”

  1. I have just got a text that I signed up for a free subscription with bodyin8 and I will be charged 3 pound a week after a day free trial when I have never signed up to them and I have never heard of them ,I see all the messages on here that’s it’s a scam,these scumbags taking people’s money scamming people annoys me so much

  2. This is absolutely a cheating and scam company! I have been secretly stolen £12 per month by them since January of this year. They got this money via Vodafone who put the money on my bill. I just recently discovered this. I talked to the cheaters about a refund but they didn’t care. They said I subscribed to their service but I never did! How can Great Britain allow these scam companies to operate? Can someone take them to prison?

    1. Hi Ray

      You will, by now, have realised that you are not alone in being scammed by Bodyin8. If they have refused a refund, ask for that in writing, and then follow it up with a letter before action. So far they have always settled before any court action has been started. They know they would lose, and they would be liable for your costs once you had started legal action. There is a sample letter before action on the site, which you can use as a template. There is plenty of evidence online that Bodyin8 have been signing up large numbers of consumers without consent, so you have a very strong case.

  3. Ive just wrote a letter as bodyin8 have been taking £12 a month since june, gonna wait and see what they say, ive given them 14 days, absolutely disgusting theifing scoundrels.

  4. Ok here are the companies registration details for body in 8 scam the ones who try and get you to sign up and then add money to your mobile bill its only six quid but they’ve tried it twice now. Ive contacted o2 about this and they have given me a number to cancel the subscriptions it is 83463 text stop and that should do it but thats not the point people have been charged much more . They are part of a company called well fitness Ltd ive got their details on companies house here
    WELL FITNESS LIMITED

    Company number 09994445

    Company Overview for WELL FITNESS LIMITED (09994445)
    Filing history for WELL FITNESS LIMITED (09994445)
    People for WELL FITNESS LIMITED (09994445)
    Officers Persons with significant control
    Current officers
    4 officers / 3 resignations
    MAGUIRE, Elizabeth Jane
    Correspondence address
    Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE
    Role ACTIVE
    Director
    Date of birth
    October 1983
    Appointed on
    21 February 2018
    Nationality
    British
    Country of residence
    England
    Occupation
    Company Director
    ALLEN, Ian Michael
    Correspondence address
    Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE
    Role RESIGNED
    Director
    Date of birth
    November 1962
    Appointed on
    9 February 2016
    Resigned on
    21 February 2018
    Nationality
    British
    Country of residence
    England
    Occupation
    Director
    ALLEN, Ian Michael
    Correspondence address
    Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE
    Role RESIGNED
    Director
    Date of birth
    November 1962
    Appointed on
    9 February 2016
    Resigned on
    9 February 2018
    Nationality
    British
    Country of residence
    England
    Occupation
    Company Director
    MELLY, Callum Raymond
    Correspondence address
    Onega House, 112 Main Road, Sidcup, Kent, United Kingdom, DA14 6NE
    Role RESIGNED
    Director
    Date of birth
    November 1988
    Appointed on
    9 February 2016
    Resigned on
    19 August 2018
    Nationality
    British
    Country of residence
    United Kingdom
    Occupation
    Director
    o2 gave me a number to call as well
    03300538661
    I suggest we bombard these Bastards with calls until they refund everyone they have scammed . Look What happened with Amigo bastards charging people thousands of pounds to borrow a few hundred . This is the type thing that Rip off Britain would cover they would send people to their houses and get them on tv. Any company can be sued for bankruptcy just look it up they are a limited company so would be covered if we got together to smash them.

  5. Recently I have also been scammed of £78 by bodyin8, I have not used or heard of their service. I am looking for a refund if possible.
    I was emailed a statement of weekly payments; unfortunately I had taken their subscription texts as a scam and had not replied stop, as I was unaware of the subscription.

  6. I had this back in January. They would not provide logs with IP or MAC Addresses so I know it is a scam.

    The MPS Helpline, who I was sent to the from PSA, sent me the most flimsy of logs that would not stand up in court. No IP addresses no MAC addresses.

    They paid me back by a ridiculous Post Office bar code on my phone which made it difficult for me to do. I asked for them to pay it back to my account.
    “You are entitled, under Section 45(3) of the Consumer Rights Act 2015 to insist that this refund is made back to the account from which it was taken. Under section 45(4) of the same act, any refund needs to be made within 14 days of it being offered and accepted.”

    1. Exactly the same happened to me – £3 a month during July-Oct. I asked for details of how I signed up and MPS helpline just supplied logs that do nothing of the kind. Vodafone won’t help. Was it MPS Helpline who pid you or Well Fitness Ltd? (MPS Helpline gave me the name of Well Fitness Ltd).

  7. Same thing has happened to me. I finally got this stopped in November after being unaware I was being charged for 3 months. I only found out by accident as I queried my October phone bill with O2. Its shocking that mobile phone companies are saying its OK for their customers to charged for this scams. I got nowhere with 02 who directed me to MPS helpline.

    After several exchanges with MPS Helpline I am getting nothing but guff back from them saying they have evidence i consented to this scam. They don’t have anything but pdf logs confirming that i was indeed charged but nothing else which i have called them out on. Who are funding MPS Helpline? Its clear they are just fobbing off all complaints with the same crap by trying to say its the fault of person who has got charged. No matter what you say they will try and legitimise BodyIn8 as a professional business who have operated within the rules. We all know they aren’t so what is the purpose of MPS? In my opinion they are just as bad as the scammers themselves. They know this is a scam but do nothing to help.

    What are my next steps towards getting a full refund?

    1. Have you sent your letter before action yet? If not, that is your next step. So far, Bodyin8 have refunded on receipt of this letter.

      Details are on this page.

      If you’ve already been refused a refund after sending a letter before action, come back to me here with a copy of their response and I’ll talk you through your options.

    2. I have finally got satisfaction from Vodafone. I told them about MPS helpline and how useless they were being – MPS were refusing to supply the only possible evidence that I did sign up: a URL of the signup page. I logged a complaint at PSA. But then I went back to Vodafone and gradually went up through their chain of call-centre supervisors. They initially offered to refund half my money as I am a loyal customer (been with them since 1993) but I refused. I said I had no financial relationship with MPS Helpline or bodyin8 or Well Fitness Ltd, but only a financial relationship with Vodafone. I said this meant Vodafone should refund me and then they could seek redress from Well Fitness for their loss. Eventually Vodafone refunded in full. So I didn’t need to send a letter before action.

  8. Hello,

    Desperately looking for guidance and advice.
    These companies have been charging me from Dec 2017 – Dec 2018.
    To explain in more detail my mother uses this phone to make her local day to day calls, my mother is old and she is not internet or phone savvy and has never used the services these bogus companies are claiming she used. She had no knowledge of signing up and has never heard of the 3rd party services we have been charged for. If she signed up then she must have done so unwittingly. I as the bill payer, I have never authorised these services.

    I contacted 4 out of 5 companies that were appearing on my bill, they have asked me to email them.
    > 03300538661> This one responded saying that my mother subscribed to Bodyin8 and that as a good will gesture they are prepared to give me £50.00
    >03300535867 > No Response
    >02036270111 > No response
    >03300535869 > No Response
    The 5th company tel: 02030865045 called IM,Mintend Tile Wall – does not exists.

    These bogus companies have charged me collectively 631.50 +, I have never bothered to check by Three bill and always paid timely because I had trust Three would protect me.

    At the end of Oct 2018 my mother traveled out of the UK and did not use her phone as she left it with me. Then I notice that her November 2018 bill is still high, that is when I queried her bill with your advisers and they explained to me about the 3rd party charges.

    I am super confused, how could this happen and I am not sure who to turn to. Three are washing their hands off it and they are not willing to provide future protection.

    1. Rosa,

      I’m sorry to hear of this situation. In common with all the other networks, Three have a policy of not helping in situations like this. Unfortunately, this means you will need to deal separately with each of the five scamming companies. Don’t accept any partial refunds, but insist on a FULL refund in each case. Don’t waste a lot of time arguing with these companies, but send them a ‘letter before action’. Where you are dealing with a UK based company this will usually result in a full refund. The situation is more complex if any of the companies are based overseas.

      You don’t say which companies or services your mother’s phone became subscribed to. Were any of them based outside the UK?

      There is another course of action you could consider, but I can’t be sure that it would work. You could send a letter before action to Three, citing their negligence in allowing clearly fraudulent companies to take money from your account. There is plenty of evidence that many of the companies operating these scams are nothing more than a front, allowing consumers to be defrauded by exploiting the vulnerabilities of ‘Payforit’. It would be interesting to see Three’s response to such a letter. They may even settle out of court. If not you would need to proceed to a Small Claims action against Three. The cost of such a course of action would be small, but preparing a solid claim could be quite time consuming.

      I’m sorry not to be able to offer a simple way of resolving your case. Publicity can be a great help, so anything you can do to publicise your case (I have written to you privately about this) will help.

      Paul

      1. Hello Paul,

        Mary Christmas and Happy New year to you!
        Thank you for your swift response. This is my progress so far and hope it can help your other readers as well.
        > As you correctly pointed out Three have written to me back offering £50.00 bill credit and providing company names and tel numbers to contact:

        • IM,Nuyoo,helpline 03300535869

        • IM,Loadedmobi,helpline 03300535867

        • IM,BodyIn8,helpline 03300538661

        The only company that responded so far is BodyIn8 offering £50.00. The others are ignoring my emails.

        • 02030865045 (Three does not know who they are)
        • 02036270111 (Three does not know who the are)

        I’m not sure if any of these are UK based companies. As per your advice I will respond to Three citing their negligence and will let you know their response.
        Also I’ve contacted the PSA and so far they identified the below 2 service providers to be operating in breach of their Code of Practice, as such the companies have also agreed to pay a full goodwill refund to all eligible consumers who have complained to the PSA.
        > SB7 Mobile Ltd 03301340182 (they must have different operating telephone lines I guess)
        > Body in 8 M

        Also, I did not receive your email about making this public to raise awareness.
        Can you forward me your email again?

        Many Thanks

Leave a Reply

Your email address will not be published. Required fields are marked *